Episode 21
How To Create Human Experiences Through Technology with Kate O’Neill

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Kate O’Neill’s Advice on Creating Human Experiences Through Technology

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Show Notes

Kate O’Neill has led innovations across technology, marketing, and operations for more than 20 years in companies from startups to Fortune 500s including Netflix, Toshiba America, Magazines.com and was founder & CEO of [meta]marketer, a first-of-its-kind analytics and digital strategy agency.

Kate’s most recent book is Tech Humanist: How You Can Make Technology Better for Business and Better for Humans.

She was interviewed by Phil about her book and her key ideas for how Inner Circle members can apply her philosophy of making tech work for you AND your patients.


“Human experiences thrive on meaning.”

“Business really has the driving opportunity here to create a better world for humans.”

“Think about what problem you’re solving for people. And really deeply think about that.”

“We have the opportunity to put technology in place that really addresses human concerns at scale.”

“The biggest obligation that we have is to find every possible way to align business incentives with human outcomes.”

Find out more about Kate
Buy “Tech Humanist”

If you’d like to read the full highlights, check out this article
You can also check out the author and their book here

Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team.

Listen To More:

Free (No Opt-In) PDF Download:
23 of The Best (and Most Original) Ideas Implemented by Private Practice Hearing Care Clinics in 2023


📈 A clinic that has launched a premium monthly subscription program that includes community perks, benefits and annual upgrades (yes, ANNUAL upgrades) ... yet earns them industry-high margins!

📹 How one clinic has bought themselves 6+ hours back on the schedule each week by implementing a series of helpful patient videos (that is also winning them patients from competitors

🔎 How two clinics have built industry-first programs to attract existing hearing aid wearers that are either unsatisfied with their existing provider, or new to the area (and turn this into a profit-center for their business)

Leading the Change Training Guide Cover

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