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Episode 25
How To Supercharge Your Front Desk Performance With Jerry Durham

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How To Supercharge Your Front Desk Performance with Jerry Durham

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Show Notes

Answer this… Have you ever given much thought to your patients’ experience the second they walk into your clinic?

In this episode, we talk to licensed Physiotherapist and champion of ‘front desk training’ Jerry Durham, as we discuss ways in which you can put a smile on the faces of everyone who walks through your door simply by improving your front desk experience.

Packed with practical, accessible and easy-to-implement action points, if you’re a hearing care professional who cares about creating a long lasting impression, this episode certainly well worth your time.

You can keep up to date with Jerry Durham by following him on InstagramYouTube, and listening to his Apple Podcasts.


Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team.
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Listen To More:

Campaign Template & Training:
The High-Performing Upgrade Campaign to Send to Your 7+ Year ‘Stubborn’ Patients


  • A breakdown of how this high-performing upgrade mailer works
  • The exact criteria of which patients should receive the campaign
  • The ‘fill-in-the-blank’ templates and instructions
  • Tips and tricks for maximizing response

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