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Episode 25
How To Supercharge Your Front Desk Performance With Jerry Durham

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How To Supercharge Your Front Desk Performance with Jerry Durham

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Show Notes

Answer this… Have you ever given much thought to your patients’ experience the second they walk into your clinic?

In this episode, we talk to licensed Physiotherapist and champion of ‘front desk training’ Jerry Durham, as we discuss ways in which you can put a smile on the faces of everyone who walks through your door simply by improving your front desk experience.

Packed with practical, accessible and easy-to-implement action points, if you’re a hearing care professional who cares about creating a long lasting impression, this episode certainly well worth your time.

You can keep up to date with Jerry Durham by following him on InstagramYouTube, and listening to his Apple Podcasts.


Find out more about how “Inner Circle” members are transforming their hearing care practice with the help of the Orange & Gray team.

Listen To More:

Free (No Opt-In) PDF Download:
23 of The Best (and Most Original) Ideas Implemented by Private Practice Hearing Care Clinics in 2023


📈 A clinic that has launched a premium monthly subscription program that includes community perks, benefits and annual upgrades (yes, ANNUAL upgrades) ... yet earns them industry-high margins!

📹 How one clinic has bought themselves 6+ hours back on the schedule each week by implementing a series of helpful patient videos (that is also winning them patients from competitors

🔎 How two clinics have built industry-first programs to attract existing hearing aid wearers that are either unsatisfied with their existing provider, or new to the area (and turn this into a profit-center for their business)

Leading the Change Training Guide Cover

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