If you’ve ever wondered what the blueprint for success in hiring and training the right people and creating a culture of family into the way a practice is run and decisions are made, this is a perfect episode for you.
The guest that Oli is talking to in this episode is Dr Melissa Segev of Audiology Associates in Maryland, which was set up by her late father, Craig Johnson, who passed away in 2013. In taking over the practice, she was able to continue the legacy of patient care, a family culture and go on to open further offices.
In this episode, Oli interviews Melissa to gain a deeper understanding of how she has been able to do this successfully and instilled the hands on approach and culture as the company grows. She also shares how transparent pricing has helped separate them from others, along with clear service plans.
“We truly care about every one of our employees. We’re there for whatever they need professionally and personally.”
“We get to know them really well. We get to basically instil our values on them.”
“We stress, especially now in changing times with COVID, just how important their role is and what we expect from them and how they can perform better at their job or maybe connect with patients a little differently at this time.”
“The service we provide our patients as you know is really what guarantees success. The hearing aid’s a widget. At the end of the day it’s what we’re doing for our patients and we feel like we go above and beyond.”
“At the end of the day your success relies on me and not the device.”